We Offer a No Quibble 30 days returns policy for goods no longer required
Please return your item(s) in original packaging and ensure that all packages are securely wrapped exactly as received. You're responsible for all postage costs when returning an item that is no longer required.
If unwanted goods are not returned in original packaging, or the goods have been returned damaged, used or amended, returns will be rejected. If we receive your item back damaged when an item is returned as no longer required, you are liable to claim from the courier you used to send the goods with. We are happy to help you with this process.
If you receive an item damaged, your item has become faulty or you've received the wrong order, please send us an e-mail and we will sort this out very quickly for you
You must include a copy of your full name as it appears on your order and your order number (which will be in your confirmation email) and the reason for return when returning goods, as failure to do this will result in your delay not being dealt with or a delayed returns process. We will always try to find your sale but if we have no information it's like finding a needle in a haystack! If you cannot locate your order number, then please include your delivery postcode.
Please make it easier for our minions!
Return goods to the following address please:
Energized Customs, 30 Hortonwood 30, Telford TF1 7YB (please note this is a warehouse facility, and visitors are only permitted if arranged prior).
If an item has not been called for, or you haven't given us sufficient address details and consequently the item has been returned back to us, we will need to extra postage costs or a refund deduction between £3.95-£6.95 depending on the courier used.